Winner of 2022 Best Newcomer Award in the UK VA Awards.

07519 344462

info@qvirtualpa.co.uk

FAQ

What is a Virtual Assistant?

A Virtual Assistant (or VA) is essentially a Personal Assistant (PA) who provides professional support to small businesses, entrepreneurs and lifestyle clients from a remote location. They can access your system from their desks and do everything that an employed PA in an office can do.

Virtual Assistants come at lower costs than employees (see below) but the client still receives a high quality PA service. They can help you scale your business at a sensible growth, not worrying about having to rent additional office space. A Virtual Assistant’s entire business model is based on helping others thrive.

Clients pay for 100% productive work time.

Business

  • Reduced operational costs: No PAYE, taxes, national insurance, sick and holiday pay.
  • No office space needed. VA’s provide their own equipment
  • Only pay for the time that you use – flexibility to request assistance when you need it.
  • VA can still be the first point of contact for your clients
  • Free up time for strategic thinking about your business
  • Achieve the perfect balance for your business and personal life
  • Delegate the repetitive tasks that you’d rather not do.

Lifestyle

  • More free time to spend with family and friends
  • Family / personal appointments scheduled
  • Household bills dealt with
  • Private parties and events organised
  • Gifts and online shopping researched and purchased
  • Holidays researched and booked
  • Childcare fully researched and booked

Frequently Asked Questions

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Business

  • Reduced operational costs: No PAYE, taxes, national insurance, sick and holiday pay.
  • No office space needed. VA’s provide their own equipment
  • Only pay for the time that you use – flexibility to request assistance when you need it.
  • VA can still be the first point of contract for your clients
  • Free up time for strategic thinking about your business
  • Achieve the perfect balance for your business and personal life
  • Delegate the repetitive tasks that you’d rather not do.

 

Lifestyle

  • More free time to spend with family and friends
  • Family / personal appointments scheduled
  • Household bills dealt with
  • Private parties and events organized
  • Gifts and online shopping researched and purchased
  • Holidays researched and booked
  • Childcare fully researched and booked

What hours do you operate?

Working hours are 9am to 5pm Monday to Friday. Any urgent work that is required outside of these times will need prior approval and will incur extra charges

How do I pay you?

By Bank Transfer

Will I be tied to a contract?

You will be asked to sign a contract upon commencement of our working relationship which details qVirtual’s terms of business. However, if you choose to terminate, for whatever reason, you can do so with one month’s notice.

Client’s that do not wish to have a monthly package can simply request services as and when they need them.

What if I don't use all of my hours in my monthly package?

Hours that are not used from the monthly allocation will be rolled over into the next month (to a maximum of 10% of the total package hours). However, these additional hours must be used within the second month.

Can we meet to discuss requirements?

You will have a free initial one-hour consultation to discuss your requirements. This will be conducted over Zoom.

Is hiring a Virtual Assistant for me?

Hiring a Virtual Assistant means that you simply work smarter and it’s a clever investment decision.

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  • With over 25 years working as an Executive Assistant on high profile legal transactions, I am used to maintaining high levels of confidentiality at all.
  • I will always sign a Non Disclosure Agreements so that you are confident that I will not disclose your sensitive information and data.
  • I am registered with the Information Commisioners Office and therefore GDPR compliant
  • I will use an online password system to ensure that your passwords remain safe

How do you deal with confidentiality?

With over 20 years working as an Executive Assistant on high profile legal transactions, I am used to maintaining high levels of confidentiality at all times.

I am always happy to sign a Non Disclosure Agreement so that you are confident that I will not disclose your sensitive information and data.

I am registered with the Information Commissioners Office and therefore GDPR compliant

I will use an online password system to ensure that your passwords remain safe

How do I send you work?

I am happy to receive work by email, post or directly by hand (if local).

In addition, I am happy to use your computer software, if necessary.

What are your payment terms?

Package fees are invoiced monthly as a retainer in advance on the 1st day of the month.

Other Ad-hoc work will be invoiced after the work has been done.

What if my requirements change and I require extra hours?

We will have regular review meetings and can discuss adjustments to your package.

Is there a minimum of hours that I have to purchase?

There is a minimum charge of 1 hour.

Let’s have a free one-hour consultation to have a chat about your needs and to see how I can make your life easier